Online Remote Diagnosis

Almost from the very start, remote diagnosis over telephone line or the Internet was a firm part of the Roeders control technology. Appli­cation problems especially can be rectified very quickly and efficiently in this way.

Our service techni­cians are able to check all parameters and logs of the control system directly via a telephone connection. In the event of a fault in the machine, it can be localised very quickly. Should it become necessary for the service technician to visit the customer after all, the prelim­inary analysis means that the technician can already bring the right spare parts and further delays are avoided.

The customer decides when access is to be allowed; the online service can only gain access to controls that have been enabled accordingly.

The online remote diagnosis helps to ensure a high level of machine availability.

At present, we recommend that online remote diagnosis is performed with the aid of the “TeamViewer” software.